IMPORTANT Read before submitting an E Consult
By submitting an E Consult you are now requesting an appointment. In the freetext section titled 'Please provide us with details of your problem' you are required to indicate whether you are requesting a face to face appointment or a telephone appointment. Failure to do so may delay in an appointment being booked. Routine appointments will be booked. If they are considered urgent for the day they will be triaged by the Duty Doctor.
MAKE PRESCRIPTION REQUESTS VIA MY HEALTH ONLINE IF POSSIBLE
We are accepting repeat prescription requests via email reception.w97031@wales.nhs.uk You will be required to provide the correct name of the medication and the dose. You will also be required to nominate a pharmacy of your choosing your prescription will be sent to the pharmacy for you to collect your medication.
Prescription Collection Times
11am to 4pm
Please note you can nominate a pharmacy for the practice to send your prescription.
From today 16th March 2022, patients are advised to call 111 for all medical needs, including access to the Emergency Unit and Minor Injuries Unit.
If you require the Emergency Dental Line or District Nurse services call CAV 24/7 on 0300 10 20 247.
COVID-19 Booster Update
The Healthboard are updating their website daily, and you can find the latest vaccine updates here:
https://cavuhb.nhs.wales/covid-19/cavuhb-covid-19-mass-vaccination-programme/programme-information/
Cardiff and Vale University Healthboard aim to offer all eligible adults a booster appointment on a much quicker timescale. They are scheduling booster appointments in the order second doses were given.
When it’s your turn, you will be sent an invitation letter with your appointment details. Do not call your GP Surgery concerning the booster programme, please wait to be contacted and help us keep the telephone lines free.
If you need to cancel or re-schedule an appointment please call the Vaccination Booking Line on: 02921 841234.
NHS COVID Pass
Your pass will allow you to share you COVID-19 vaccination status in a secure way. By showing this or proof of a negative lateral flow test, this can be used for:
- Travelling abroad
- Showing your employer that you are fully vaccinated and are not required to self-isolate if you’re identified as a contact
- Attending large events and nightclubs in Wales
For any issues with NHS login, contact NHS login help centre.
If your vaccination status record is incorrect, please contact your local health board.
Click the link for more information about getting your NHS COVID Pass: https://gov.wales/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad
You can now download the My Surgery app - see below - the app provides useful information about services available.
Macmillan Cancer Wellbeing Coordinator
‘Affected by cancer? Click here for more information about non-clinical support from our local Macmillan Cancer Wellbeing Coordinator. There’s no need for a GP referral’
Follow us on Twitter
Novel Coronavirus – advice for patients
Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.
The latest advice is to self-isolate for 5 days if you have a new continuous cough or high temperature. The 4 UK Chief Medical Officers confirmed the loss or change in smell or taste (anosmia) has been added to the list of symptoms of coronavirus.
If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at https://www.nhsdirect.wales.nhs.uk/
You can help stop the spread of Novel Coronavirus by ensuring you practice good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.
**Everyone over the age of 5 in Wales with symptoms can book a coronavirus test.**
Anyone experiencing the coronavirus symptoms will be able to apply for a home testing kit using the new UK online portal. For further information and a link to the booking website, visit: www.gov.wales/coronavirus or www.llyw.cymru/coronafeirws. This will be supported by a national 119 phone service, through which people can also order a home test.
Due to the current Coronavirus COVID-19 outbreak we are trying to limit the number of patients coming to our surgery
DO NOT COME TO THE SURGERY TO MAKE AN APPOINTMENT
Please use the E Consult service at the top of the screen. This will go through to a clinician who will respond to you as soon as possible.
For non urgent requests please email: reception.w97031@wales.nhs.uk
Dr Westlake Retirement
We would like to let all our patients know that our Senior Partner, Dr Helen Westlake has now retired from Lansdowne Surgery. Dr Westlake joined the practice in 2004 and is a much loved colleague who will be greatly missed. We know that our patients will want to join us in thanking Dr Westlake for her dedication and care over the past 17 years. We all wish her a very happy retirement.
THANK YOU FOR YOUR SUPPORT
The practice is open for new patients. You can register online or in the practice.
We look forward to meeting you!
Find out if you are in our practice area:
**ONLINE APPOINTMENTS** THIS SERVICE IS TEMPORARILY SUSPENDED
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Comments and Suggestions
Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to improve the way we look after you.
Here is our practice complaints policy: Complaints Procedure
Or read the following leaflets and poster: Putting Things Right and Raising Concerns
Medical emergencies & Out of Hours
If you have a medical emergency such as severe chest pain, difficulty in breathing or heavy bleeding you should call 999 immediately.
If you require medical attention while the surgery is closed, please contact CAV 24/7 on Cardiff 0300 10 20 247.
For any emergency dental treatment you will need to contact CAV 24/7 on Cardiff 0300 10 20 247.
Physiotherapy
Did you know that you don't have to see a GP for new muscle or joint issues? The acute physiotherapy service can see and treat these conditions locally. Please contact our reception team who will be able to make you an appointment with the physiotherapist.
Access & Parking
Access for disabled patients is available at the front of the building and we have specially designed toilet facilities. All consulting rooms are located on the ground floor for easy access. If you require any specific help please ask at reception.
Car parking is available to the rear of the surgery. There is limited car parking but you can also park at the front of the surgery, although please note that there are parking restrictions. We would request that car users do not block entrances to businesses in the area. We would like to thank you for your co-operation.
As a patient of the surgery we send text messages or emails to remind you of appointments, inform you if a review is due and contact you for health promotion opportunities. If you would prefer us not to include you in these reminders please let us know by telephone, email or in person.
Access Standards English 2020
Access Standards Welsh 2020
All of our staff have trained to become Dementia Friends.
We are proudly LGBTQ+ Inclusive.
(Site updated 15/07/2022)