IMPORTANT Read before submitting an E Consult
By submitting an E Consult you are now requesting an appointment. In the freetext section titled 'Please provide us with details of your problem' you are required to indicate whether you are requesting a face to face appointment or a telephone appointment. Failure to do so may delay in an appointment being booked. Routine appointments will be booked. If they are considered urgent for the day they will be triaged by the Duty Doctor.
Dr Westlake Retirement
We would like to let all our patients know that our Senior Partner, Dr Helen Westlake has now retired from Lansdowne Surgery. Dr Westlake joined the practice in 2004 and is a much loved colleague who will be greatly missed. We know that our patients will want to join us in thanking Dr Westlake for her dedication and care over the past 17 years. We all wish her a very happy retirement.
Contact the surgery to book your flu vaccine now.
People aged 50 and over.
People aged six months to less than 50 years with a long-term health condition including:
Chronic respiratory disease such as asthma requiring regular inhaled steroids, or chronic obstructive pulmonary disease (COPD)
Chronic heart disease Chronic kidney disease at stage 3, 4 or 5
Chronic liver disease
Chronic neurological disease such as Parkinson’s disease, motor neurone disease
Learning disability
Diabetes
Immunosuppression due to disease such as HIV/AIDS or treatment such as cancer treatment (and household contacts of at risk individuals).
Asplenia or dysfunction of the spleen
Morbidly obese (class III obesity). This is defined as those with a Body Mass Index (BMI) of 40 or above, aged 16 or over. Household contacts of immunocompromised individuals, specifically individuals who expect to share living accommodation on most days over the winter and, therefore, for whom continuing close contact is unavoidable.
Pregnant women at any stage of pregnancy (first, second or third trimesters).
**URGENT PATIENT NOTICE**
BLOOD TESTS
We have been informed by the Welsh Government that following a manufacturing problem there is a UK wide shortage of blood bottles. This shortage is temporary and expected to last 3 months.
This does mean some blood tests will have to be postponed until supplies are reinstated.
From Wednesday 25/8/2021 only urgent and essential blood tests will be booked until the situation improves. Please note, if you already have a blood test booked, you may be contacted and your appointment postponed until the autumn.
We would like to reassure you that patients with the highest risk or need will continue to have the blood tests they need, however, routine blood tests will have to wait.
Please accept our apologies for any inconvenience caused by this, this situation is not of our making and we have no influence as to when the blood bottle stock will be reinstated.
Prescription Collection Times
11am to 4pm
Please note you can nominate a pharmacy for the practice to send your prescription.
How can I get a vaccine passport or certificate for travel?
Do not request a vaccination certificate from your GP or vaccination centre. NHS Wales is working hard to ensure everyone can have access to a vaccination we cannot divert resources away from this very important task.
Citizens who are registered with a GP in Wales will now be able to obtain their vaccination status via the digital NHS COVID Pass, after they have verified their identity using the NHS log-in.
More information about the NHS COVID Pass and vaccination status can be found here: : Getting a vaccine certificate for international travel | GOV.WALES
You can now download the My Surgery app - see below - the app provides useful information about services available.
Macmillan Cancer Wellbeing Coordinator
‘Affected by cancer? Click here for more information about non-clinical support from our local Macmillan Cancer Wellbeing Coordinator. There’s no need for a GP referral’
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Novel Coronavirus – advice for patients
Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.
The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature. The 4 UK Chief Medical Officers confirmed the loss or change in smell or taste (anosmia) has been added to the list of symptoms of coronavirus.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at https://www.nhsdirect.wales.nhs.uk/
You can help stop the spread of Novel Coronavirus by ensuring you practice good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.
**Everyone over the age of 5 in Wales with symptoms can book a coronavirus test.**
Anyone experiencing the coronavirus symptoms will be able to apply for a home testing kit using the new UK online portal. For further information and a link to the booking website, visit: www.gov.wales/coronavirus or www.llyw.cymru/coronafeirws. This will be supported by a national 119 phone service, through which people can also order a home test.
Due to the current Coronavirus COVID-19 outbreak we are trying to limit the number of patients coming to our surgery
DO NOT COME TO THE SURGERY TO MAKE AN APPOINTMENT
Please use the E Consult service at the top of the screen. This will go through to a clinician who will respond to you as soon as possible.
All appointment requests will now be triaged by a GP or nurse and where possible appointments will be telephone or video consultations
For non urgent requests please email: reception.w97031@wales.nhs.uk
MAKE PRESCRIPTION REQUESTS VIA MY HEALTH ONLINE IF POSSIBLE
We are accepting repeat prescription requests via email reception.w97031@wales.nhs.uk You will be required to provide the correct name of the medication and the dose. You will also be required to nominate a pharmacy of your choosing your prescription will be sent to the pharmacy for you to collect your medication.
THANK YOU FOR YOUR SUPPORT
The practice is open for new patients. You can register online or in the practice.
We look forward to meeting you!
Find out if you are in our practice area:
**ONLINE APPOINTMENTS** THIS SERVICE IS TEMPORARILY SUSPENDED
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Comments and Suggestions
Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to improve the way we look after you.
Here is our practice complaints policy: Complaints Procedure
Or read the following leaflets and poster: Putting Things Right and Raising Concerns
Medical emergencies & Out of Hours
If you have a medical emergency such as severe chest pain, difficulty in breathing or heavy bleeding you should call 999 immediately.
If you require medical attention while the surgery is closed, please contact CAV 24/7 on Cardiff 0300 10 20 247.
For any emergency dental treatment you will need to contact CAV 24/7 on Cardiff 0300 10 20 247.
Physiotherapy
Did you know that you don't have to see a GP for new muscle or joint issues? The acute physiotherapy service can see and treat these conditions locally. Please contact our reception team who will be able to make you an appointment with the physiotherapist.
Access & Parking
Access for disabled patients is available at the front of the building and we have specially designed toilet facilities. All consulting rooms are located on the ground floor for easy access. If you require any specific help please ask at reception.
Car parking is available to the rear of the surgery. There is limited car parking but you can also park at the front of the surgery, although please note that there are parking restrictions. We would request that car users do not block entrances to businesses in the area. We would like to thank you for your co-operation.
As a patient of the surgery we send text messages to remind you of appointments, inform you if a review is due and contact you for health promotion opportunities. If you would prefer us not to include you in these reminders please let us know by telephone, email or in person.
Access Standards English 2020
Access Standards Welsh 2020
All of our staff have trained to become Dementia Friends.
We are proudly LGBTQ+ Inclusive.
(Site updated 25/11/2021)