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Novel Coronavirus – advice for patients
Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.
The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature. The 4 UK Chief Medical Officers confirmed the loss or change in smell or taste (anosmia) has been added to the list of symptoms of coronavirus.
If you live with other people, the entire household should stay at home for 14 days from the day the first person gets symptoms.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at https://www.nhsdirect.wales.nhs.uk/
You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.
**Everyone over the age of 5 in Wales with symptoms can book a coronavirus test.**
Anyone experiencing the coronavirus symptoms will be able to apply for a home testing kit using the new UK online portal. For further information and a link to the booking website, visit: www.gov.wales/coronavirus or www.llyw.cymru/coronafeirws. This will be supported by a national 119 phone service, through which people can also order a home test.
Due to the current Coronavirus COVID-19 outbreak we are trying to limit the number of patients coming to our surgery
DO NOT COME TO THE SURGERY TO MAKE AN APPOINTMENT
Please use the E Consult service at the top of the screen. This will go through to a clinician who will respond to you as soon as possible.
All appointment requests will now be triaged by a GP or nurse and where possible appointments will be telephone or video consultations
MAKE PRESCRIPTION REQUESTS VIA MY HEALTH ONLINE IF POSSIBLE
We are accepting repeat prescription requests via email reception.w97031@wales.nhs.uk You will be required to provide the correct name of the medication and the dose. You will also be required to nominate a pharmacy of your choosing your prescription will be sent to the pharmacy for you to collect your medication.
Prescriptions will need to be collected by 4.30pm
THANK YOU FOR YOUR SUPPORT
The practice is open for new patients. You can register online or in the practice.
We look forward to meeting you!
Find out if you are in our practice area:
**ONLINE APPOINTMENTS** THIS SERVICE IS TEMPORARILY SUSPENDED
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Comments and Suggestions
Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to improve the way we look after you.
Here is our practice complaints policy: Complaints Procedure
Or read the following leaflets and poster: Putting Things Right and Raising Concerns
Medical emergencies & Out of Hours
If you have a medical emergency such as severe chest pain, difficulty in breathing or heavy bleeding you should call 999 immediately.
If you require medical attention while the surgery is closed, please contact the Out Of Hours Service on Cardiff 02920 444500.
For any emergency dental treatment you will need to contact the Out Of Hours service on 02920 444500
Physiotherapy
Did you know that you don't have to see a GP for new muscle or joint issues? The acute physiotherapy service can see and treat these conditions locally. Please contact our reception team who will be able to make you an appointment with the physiotherapist.
Access & Parking
Access for disabled patients is available at the front of the building and we have specially designed toilet facilities. All consulting rooms are located on the ground floor for easy access. If you require any specific help please ask at reception.
Car parking is available to the rear of the surgery. There is limited car parking but you can also park at the front of the surgery, although please note that there are parking restrictions. We would request that car users do not block entrances to businesses in the area. We would like to thank you for your co-operation.
As a patient of the surgery we send text messages to remind you of appointments, inform you if a review is due and contact you for health promotion opportunities. If you would prefer us not to include you in these reminders please let us know by telephone, email or in person.
All of our staff have trained to become Dementia Friends.
We are proudly LGBTQ+ Inclusive.
(Site updated 24/06/2020)