We offer a range of appointments including, telephone and routine appointments with a GP. We also offer appointments with our practice nurses, assistant practitioner, cluster pharmacists, health visitors and well being coordinators.
Our reception staff are important members of our team and are trained to direct you to the most appropriate service to meet your needs. In order to do this they need to ask a few screening questions. This helps the GP to prioritise same day appointment requests and make sure that urgent requests are dealt with promptly.
All information given to the receptionists is treated with the utmost confidence. In some cases reception staff may aslo direct you to a local optometrist as part of the Welsh Eye Care Service or to a local community pharmacists in accordance with our pactice protocols.
Eye Health Examination Wales
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are house bound, please request visits before 10.00am on the day the visit is required, as the doctor commences their house calls from 10.45am. Telephone 029 20395115.
Non-urgent calls received after 10am on the day the visit is required may be delayed until the following day. Home visits are made at the discretion of the doctor. Please do not ask the doctor to come to your home unless the patient is housebound.
Do remember that we are very busy and can often see patients more promptly and have better facilities for treatment at the surgery. Even if the patient has a temperature, rash, sore throat etc., coming to the surgery will do no harm.
When you request a visit please give the patient's full name, address, age and telephone number and the reasons for the visit. This information allows the doctors to plan the calls and for urgent requests to be dealt with promptly.
If you need an ambulance for your hospital journey please ring the designated telephone number for the
Hospital Transport Booking Line: 0800 32 82 332.
Ring & Ride is a dedicated service for Cardiff residents. Our buses will take you anywhere in Cardiff between 9.30am- 4pm Monday to Thursday, and 9.30-3.30pm on Friday – and bring you back home. We can take you to your doctors surgery, but please note we won’t take you to hospital appointments. The NHS provides a free hospital transport service for this purpose. To use Ring & Ride you have to register with us. Just call on 029 20 490325 and we will take you through the procedure. For more information, click here.
VEST provides door to door transport to people who are unable to access conventional transport due to old age, disability or isolation. Tel: 02920 490335. For more information, click here.
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